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The guidelines and requirements of the RTE program are extremely important and firmly enforced. The AOC holds the option to discontinue access to a user on an individual or a company basis if the approved excavator is not following the guidelines completely.

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A pdf file of the training manual is available for download:

GeoRemote - Remote Ticket Entry Manual

Guidelines

• Only routine and short notice locate requests may be entered on RTE. No emergencies will be accepted.
  
• The 48 hour notice will begin once the tickets are entered and accepted by AOC's computer system during routine business hours.
  
• RTE is available 24 hours a day for locate requests to be entered except during hours of scheduled maintenance on the AOC computers. However, the 48 hour notice will begin at the start of the next working day.
  
• Once the locate requests is accepted, a locate request number will be assigned to the particular locate request and the AOC members notified.
  
• The RTE user is responsible for notifying all non-member utility companies not participating in AOC's service.
  
• Locate information provided must be exact and complete. This includes both the information listed on the ticket itself as well as the area marked on the mappping program which determines which memers are notified.
  
• RTE users will assume complete liability for location information submitted via RTE.

• Only the person assigned the user name and password should enter locate requests under that information. No one should enter requests under your user name. If someone else at your company should desire to enter locates via the RTE program, they will need to complete an application for approval. Allowing someone to enter tickets under your user name can result in a suspended use of the service.
  
• A locate request ticket is valid for fourteen (14) calendar days from the proposed date of excavation. A locate request ticket must be updated 48 hours prior to its expiration if the work has not been completed.
  

  
  Requirements
  
• Approved Users must have a working knowledge of the AOC and the basic information required for operation.
  
• Approved users must have used the AOC for obtaining underground facility locate requests via telephone for a period of time. This ensures the user has had the opportunity to gain the knowledge of what information is required to complete a locate request.
  
• The AOC must be able to ascertain that the potential user understands what information is needed to properly complete a locate requests and routinely provide sufficient information.
  
• Approved users will be required to read maps and provide clear, distinct directional information.
  
• Approved users will accept responsibility for all information that is provided on their RTE requests. The AOC will not be held responsible for any information entered on the RTE request.
  
• The AOC will conduct random checks on all tickets received by RTE and may require the user to provide clarification of existing information or more information to complete the locate request.
  
• The AOC reserves the right to suspend any RTE user's privilege anytime without notice to the RTE User or its organization. The primary reason for suspension of RTE privileges will be due to inaccurate or incomplete information, inaccurate ticket entry/mapping procdures, as well as unauthorized users accessing RTE.
  
• Approved users agree to set aside approximately two (2) hours of time for the purpose of training on the RTE system and how it is used.