We utilize a tiered WebPortal ticket entry process. For new users of the program (Tier 2) you will use the interface and it will be checked for accuracy and quality of information by an Alabama 811 staff member prior to dispatch to our members. Once your information has proven to be consistently within our guidelines you may be promoted to the next tier (Tier 3) which allows your requests to be transmitted directly to our member companies.
You can also automate your updated tickets as an added feature. Please contact Alabama 811 to have this optional feature activated for you.
The second is our Mobile Application. The Mobile App is available for smart phones at either the Apple App Store or Android App Stores.
Once you have registered to use either progam, your login information is the same for both.
The guidelines and requirements of the WebPortal and Mobile App programs are extremely important and firmly enforced. Alabama 811 holds the option to discontinue access to a user on an individual or a company basis if the approved excavator is not following the guidelines completely.
A pdf file of the WebPortal Remote Ticket Entry training manual is available for download: