Alabama One Call Center
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www.korterra.com

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TICKET MANAGEMENT PROGRAM

Alabama 811’s Board of Directors has approved the implementation of a ticket management system for the use of our members. This program will be available after the first of the year.

Many of our neighboring state one call centers are also providing a similar service to its members. This program allows our members the opportunity to have an automated web interfaced system to manage their locate requests in a software based system. This program provides such features as:

• Access to tickets via the web
• Access by multiple employees or locations if needed
• Screening of locate requests – no locate required
• Dispatching to designated locators
• Paperless environment
• Integrated mapping capability
• Positive Response capability
• Emergency Notification alerts
• Reporting

This type of program allows for better reliability on ticket delivery to our members in that it is a direct link into a web based database. It reduces issues that may occur with email deliveries such as spam filters, server problems, etc. Also in lieu of fax deliveries the tickets can be viewed via the web interface and printed out saving communications costs and fax supplies.

This program is being developed through the services of KorTerra. Additional information about the KorWeb program can be found at KorTerra's Website. Or you can view an online demonstration to learn more about the program and to set up your company to benefit from these new services.

 
Alabama 811 ::: 3104 Bates Lane ::: Fultondale, Alabama ::: 35068 ::: Administrative Phone - 205.731.3200 ::: Fax - 205.731.3249 ::: Locate Requests - 800.292.8525 ::: 811 ::: Birmingham Area - 252.4444